Last updated: August 20, 2026
AI Robot Supplier respects your privacy and is committed to handling personal information responsibly, securely and transparently.
This Privacy Policy explains how personal data may be collected, used, stored, shared and otherwise processed when you visit airobotsupplier.com, create an account, contact us, request a quotation, subscribe to communications, place an order, use our website or otherwise interact with AI Robot Supplier.
1. Who We Are and Data Controller
AI Robot Supplier is the online sales and procurement platform operated by:
ARTI – Autonomous Robot Technology GmbH
Bundesstraße 83
8077 Gössendorf
Austria
Firmenbuch: FN 509050d
UID/VAT: ATU74198003
For the purposes of the EU General Data Protection Regulation (GDPR) and applicable Austrian data-protection law, ARTI – Autonomous Robot Technology GmbH is the data controller responsible for personal data processed through AI Robot Supplier unless another entity is expressly identified as the controller for a specific service.
Privacy and Data-Protection Contact
Email: sales@airobotsupplier.com
Phone: +43 660 3181105
Website: airobotsupplier.com
Questions concerning this Privacy Policy, the processing of your personal data or the exercise of your data-protection rights may be sent to the contact details above.
2. Information We May Collect
Depending on how you use our website and services, we may collect the following categories of personal information.
Contact Information
This may include:
- name;
- email address;
- telephone number;
- company or organization name;
- job title or business role where provided; and
- other contact information you voluntarily provide.
Billing and Shipping Information
This may include:
- billing address;
- delivery address;
- company billing information;
- VAT or tax information where applicable; and
- information necessary to prepare invoices, shipping documentation or customs paperwork.
Account Information
If you create an account, we may process:
- your name;
- email address;
- username;
- account preferences;
- saved addresses;
- order history; and
- other information associated with your account.
Passwords are normally stored in protected or hashed form by the systems used to operate the website.
Order and Transaction Information
We may process information relating to:
- products purchased;
- products requested by quotation;
- order numbers;
- transaction dates;
- purchase values;
- invoices;
- refunds;
- returns;
- warranty requests;
- delivery status; and
- customer-service communications relating to the transaction.
Product and Quotation Enquiries
When you request information or a quotation, we may process:
- the products you are interested in;
- requested quantities;
- technical requirements;
- destination country;
- business information;
- intended use where voluntarily provided; and
- communications between you and our team.
Communications
We may retain communications you send to us through:
- website forms;
- email;
- telephone;
- customer-support channels; and
- other business communication methods.
Technical and Website Information
When you use the website, certain technical information may be collected automatically, including:
- IP address;
- browser type;
- browser version;
- device type;
- operating system;
- approximate location derived from IP address;
- referring website;
- pages visited;
- dates and times of visits;
- website interactions;
- cookie identifiers; and
- security or diagnostic information.
Fraud Prevention and Compliance Information
Where reasonably necessary, we may process information to:
- verify transactions;
- prevent fraud;
- investigate suspicious activity;
- comply with sanctions or export-control requirements;
- meet tax, accounting or legal obligations; or
- protect our website, customers and business.
We aim to collect only information reasonably necessary for legitimate business, contractual, legal and operational purposes.
3. How We Use Personal Information
We may use personal information for the following purposes:
- responding to enquiries;
- preparing quotations;
- processing orders;
- managing customer accounts;
- processing payments;
- issuing invoices;
- arranging shipping and delivery;
- communicating about orders and deliveries;
- responding to customer-service requests;
- managing returns and refunds;
- handling warranty or after-sales requests;
- confirming product configurations or availability;
- preventing fraud and unauthorized activity;
- operating and securing our website;
- improving website functionality and customer experience;
- maintaining business and transaction records;
- complying with tax, accounting and regulatory obligations;
- exercising or defending legal claims;
- complying with lawful requests from authorities;
- managing supplier and service-provider relationships; and
- sending marketing communications where permitted by law.
We will not intentionally use personal information for purposes incompatible with those described in this Privacy Policy unless such processing is permitted by applicable law.
4. Legal Bases for Processing
Where the GDPR applies, we process personal data only where we have an appropriate legal basis.
Depending on the circumstances, this may include the following.
Performance of a Contract
Processing may be necessary to:
- prepare a requested quotation;
- process an order;
- take payment;
- arrange delivery;
- provide customer support;
- process a return or refund; or
- otherwise perform a contract with you.
Steps Before Entering a Contract
We may process information when you ask us to:
- provide product information;
- prepare a quotation;
- confirm availability;
- calculate shipping; or
- take other steps before entering into a purchase agreement.
Legal Obligations
We may process information where necessary to comply with:
- accounting requirements;
- tax requirements;
- commercial-record obligations;
- fraud-prevention obligations;
- customs requirements;
- sanctions;
- export controls; and
- other applicable legal or regulatory obligations.
Legitimate Interests
We may process information where necessary for legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
Such interests may include:
- operating and improving our website;
- protecting our business from fraud;
- maintaining network and website security;
- providing customer support;
- managing business relationships;
- keeping appropriate business records; and
- establishing, exercising or defending legal claims.
Consent
Where required by law, we may rely on your consent for activities such as:
- certain marketing communications;
- non-essential cookies;
- analytics technologies;
- advertising technologies; or
- other processing activities requiring consent.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Orders and Payments
When you place an order, we may collect and process information necessary to complete the transaction.
This may include:
- your contact information;
- billing information;
- shipping information;
- order contents;
- transaction amount;
- tax information; and
- information necessary to verify and fulfil the order.
Payment processing may be performed by third-party payment providers.
Depending on the payment method selected, the relevant provider may receive information required to:
- authorize payment;
- verify identity;
- detect fraud;
- process the transaction; and
- comply with financial regulations.
Payment providers process information in accordance with their own privacy policies and legal obligations.
AI Robot Supplier does not ask customers to send passwords or complete payment-card details through ordinary email.
6. WooCommerce and Ecommerce Functionality
Our online store may use WooCommerce and related technologies to provide ecommerce functionality.
When you:
- browse products;
- add products to your cart;
- create an account;
- submit checkout information;
- place an order;
- request a refund; or
- manage your account,
information necessary to provide those functions may be processed and stored through our WordPress and WooCommerce systems.
Order and customer information may also be retained where necessary for accounting, customer service, fraud prevention and compliance purposes.
7. Shipping and Fulfilment
Where necessary to fulfil an order, personal information may be shared with parties involved in shipping and delivery, including:
- courier companies;
- freight companies;
- postal operators;
- logistics providers;
- fulfilment providers;
- customs brokers;
- customs authorities;
- insurance providers; and
- other parties reasonably necessary to complete the shipment.
Information shared may include:
- customer name;
- company name;
- delivery address;
- telephone number;
- email address;
- shipment details; and
- customs-related information.
We aim to provide only the information reasonably necessary for the relevant service.
8. Service Providers
We may use third-party service providers to help operate our website and business.
These may include providers of:
- website hosting;
- cloud infrastructure;
- ecommerce systems;
- website security;
- payment processing;
- email services;
- customer communications;
- analytics;
- fraud prevention;
- shipping and logistics;
- accounting;
- legal services;
- IT support;
- backups;
- website performance tools; and
- business administration services.
Some service providers process personal data on our behalf as processors.
Others may act as independent controllers where they determine their own purposes and means of processing.
Where required by law, appropriate contractual and data-protection arrangements are used.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files or identifiers that may be stored on or accessed from your device.
Essential Cookies
Essential cookies may be necessary for functions such as:
- website security;
- login functionality;
- shopping carts;
- checkout;
- account sessions;
- fraud prevention; and
- other core website functionality.
These technologies may be used where necessary to provide the service requested by the user.
Analytics Cookies
Analytics technologies may help us understand:
- how visitors use the website;
- which pages are visited;
- how users navigate the site; and
- whether technical improvements are needed.
Where consent is required by applicable law, analytics cookies should be activated only after the appropriate consent has been obtained.
Marketing and Advertising Cookies
If marketing or advertising technologies are used, they may help measure campaigns or provide advertising-related functionality.
Where legally required, such technologies should not be activated before the user has provided valid consent.
Managing Cookies
You may be able to manage cookie preferences through:
- our cookie-consent tools, where available; and
- your browser settings.
Disabling essential cookies may prevent parts of the website, account area, shopping cart or checkout from functioning correctly.
10. Analytics and Website Performance
We may use analytics and performance-monitoring services to understand how the website is used and to identify technical or usability issues.
Depending on the configuration and your consent choices, these services may process information such as:
- IP address;
- device information;
- browser information;
- pages visited;
- referral information; and
- interaction data.
Where consent is required, non-essential analytics services should be used only after appropriate consent has been obtained.
11. Marketing Communications
Where permitted by applicable law, we may send communications relating to:
- products;
- quotations;
- new arrivals;
- business updates;
- sourcing information;
- relevant offers; or
- other commercial information.
Where consent is legally required, marketing communications will be sent only after obtaining appropriate consent.
You may opt out of marketing communications at any time by:
- using an unsubscribe mechanism provided in the communication, where available; or
- contacting us at sales@airobotsupplier.com.
Opting out of marketing communications does not prevent us from sending transactional or service-related communications necessary to manage an order, account or existing business relationship.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.
Retention periods may vary depending on the type of information.
We may retain information for purposes including:
- order fulfilment;
- accounting;
- taxation;
- warranty administration;
- customer support;
- fraud prevention;
- legal compliance;
- dispute resolution; and
- establishing, exercising or defending legal claims.
Where applicable Austrian or European law requires certain commercial, tax or accounting records to be retained for a prescribed period, we will retain the relevant records for that period.
When information is no longer required, we may delete it, anonymize it or otherwise dispose of it securely, subject to technical and legal limitations.
13. Security
We use reasonable administrative, organizational and technical safeguards intended to protect personal information against:
- unauthorized access;
- accidental loss;
- misuse;
- alteration;
- destruction; and
- unauthorized disclosure.
Our website uses HTTPS encryption for information transmitted between your browser and our website.
Security measures may also include access controls, account protection, server security, backups and fraud-prevention tools.
No internet-based service can guarantee absolute security.
Customers are also responsible for taking reasonable precautions to protect:
- their devices;
- passwords;
- email accounts; and
- other account credentials.
14. International Data Transfers
AI Robot Supplier serves international customers and may work with suppliers, service providers and business partners located in different countries.
As a result, personal data may sometimes be processed outside Austria or outside the European Economic Area.
Where personal data is transferred outside the European Economic Area and applicable law requires safeguards, we will rely on an appropriate legal transfer mechanism, which may include:
- a European Commission adequacy decision;
- Standard Contractual Clauses;
- another approved transfer mechanism; or
- another lawful safeguard recognized under the GDPR.
Where relevant, additional safeguards may also be implemented.
15. Your Data-Protection Rights
Depending on the circumstances and applicable law, you may have rights relating to your personal data.
Where the GDPR applies, these may include the following.
Right of Access
You may request information about whether we process your personal data and, where applicable, obtain access to that data.
Right to Rectification
You may request correction of inaccurate personal information or completion of incomplete information.
Right to Erasure
You may request deletion of personal data in circumstances where the GDPR provides such a right.
This right is not absolute and may be limited where retention is necessary for legal, contractual or compliance purposes.
Right to Restriction
You may request restriction of processing in certain circumstances.
Right to Data Portability
Where legally applicable, you may request certain personal information in a structured, commonly used and machine-readable format or request transmission to another controller.
Right to Object
You may object to certain processing based on legitimate interests.
You have the right to object to the processing of personal data for direct-marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
Rights Relating to Automated Decisions
Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
AI Robot Supplier does not intentionally rely on solely automated decision-making to make significant contractual decisions about customers unless permitted by applicable law.
Exercising Your Rights
To exercise a data-protection right, contact:
We may need to request information reasonably necessary to verify your identity before responding to certain requests.
16. Right to Lodge a Complaint
If you believe that your personal data has been processed in violation of applicable data-protection law, you have the right to lodge a complaint with a competent supervisory authority.
In Austria, the supervisory authority is:
Austrian Data Protection Authority
Österreichische Datenschutzbehörde
Barichgasse 40-42
1030 Vienna
Austria
Email: dsb@dsb.gv.at
Phone: +43 1 52 152-0
You may also have the right to contact the data-protection authority in another EU or EEA country where you live, work or where an alleged infringement occurred.
We encourage you to contact us first where appropriate so that we have an opportunity to address your concern.
17. Children’s Privacy
AI Robot Supplier primarily provides professional, commercial, industrial and technical products and services.
Our website is not specifically directed at children.
We do not knowingly seek to collect personal information from children for the purpose of selling our products to them.
If we become aware that personal data has been collected from a child contrary to applicable law, appropriate steps will be taken to address the situation.
18. External Links
Our website may contain links to third-party websites, including:
- manufacturers;
- technical documentation;
- logistics providers;
- professional organizations;
- regulatory resources; and
- other external websites.
Independent third-party websites operate under their own privacy policies and practices.
ARTI – Autonomous Robot Technology GmbH is not responsible for the privacy practices of independent third-party websites.
We recommend reviewing the applicable privacy policy before providing personal information to another website.
19. Business Customers and Corporate Contacts
Where a customer is a company, institution or other legal entity, we may process the personal information of its:
- employees;
- officers;
- procurement personnel;
- representatives;
- technical contacts;
- billing contacts; and
- delivery contacts.
Such information may be used where necessary to:
- manage the business relationship;
- prepare quotations;
- complete transactions;
- arrange delivery;
- provide support; and
- comply with legal requirements.
20. Suppliers and Business Partners
We may process personal information relating to representatives of:
- manufacturers;
- distributors;
- suppliers;
- freight providers;
- consultants;
- professional advisers; and
- other commercial partners.
This may include business contact details and correspondence necessary to manage the relationship.
Processing may be based on contractual necessity, legitimate interests or applicable legal obligations.
21. Fraud Prevention, Security and Legal Compliance
Personal information may be used where reasonably necessary to:
- detect or prevent fraud;
- investigate suspicious transactions;
- prevent unauthorized access;
- protect website security;
- protect customers;
- protect company assets;
- comply with sanctions;
- comply with export controls;
- respond to lawful government requests;
- enforce agreements; or
- establish, exercise or defend legal claims.
Where required by law, information may be disclosed to competent authorities.
22. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in:
- our business activities;
- website functionality;
- service providers;
- technology;
- legal requirements; or
- data-protection practices.
The updated policy will be published on this page.
The Last updated date at the top of the policy indicates when the current version became effective.
We encourage users to review this page periodically.
23. Contact Us
For questions concerning this Privacy Policy, personal-data processing or the exercise of your privacy rights, please contact:
ARTI – Autonomous Robot Technology GmbH
Bundesstraße 83
8077 Gössendorf
Austria
Firmenbuch: FN 509050d
UID/VAT: ATU74198003
Email: sales@airobotsupplier.com
Phone: +43 660 3181105
Website: airobotsupplier.com
AI Robot Supplier is the online sales and procurement platform operated by ARTI – Autonomous Robot Technology GmbH.