Last updated: August 20, 2026
This Return & Refund Policy applies to eligible purchases made through AI Robot Supplier, operated by ARTI – Autonomous Robot Technology GmbH.
Legal company: ARTI – Autonomous Robot Technology GmbH
Registered office: Bundesstraße 83, 8077 Gössendorf, Austria
Firmenbuch: FN 509050d
UID/VAT: ATU74198003
Email: sales@airobotsupplier.com
Phone: +43 660 3181105
1. Return Window
Eligible products may be returned within 21 days of delivery.
The return request must be submitted within the 21-day return period.
This policy applies to eligible returns involving both:
- defective products; and
- non-defective products, including eligible change-of-mind returns.
Mandatory consumer rights provided by applicable Austrian or European Union law remain unaffected.
2. Product Condition
We accept eligible returns for products that are:
- new; or
- slightly used where reasonably necessary to inspect or evaluate the product.
Returned products should, where reasonably possible, include the original accessories, documentation, packaging and other items supplied with the order.
Customers may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to inspect the nature, characteristics and functioning of the product, where permitted by applicable law.
3. Return Method
Returns are handled by mail.
Before returning a product, customers should contact us at:
Please provide:
- your name;
- order number;
- product being returned;
- reason for the return; and
- photographs or supporting information where relevant.
We will provide return instructions and the applicable return authorization information.
4. Return Shipping and Return Label
Eligible returns under this policy include a free return shipping label provided by AI Robot Supplier.
Where applicable, the return label may be included with the shipment or otherwise supplied by us electronically or through the applicable carrier.
Customers should use the return method and return address provided in our return instructions.
Customers should not send products to another address without prior confirmation.
5. Restocking Fees
AI Robot Supplier does not charge a restocking fee for eligible returns accepted under this policy.
6. Defective, Damaged or Incorrect Products
If a product arrives defective, damaged or different from the product ordered, please contact us promptly.
Where possible, provide:
- your order number;
- photographs of the product;
- photographs of the external and internal packaging;
- a description of the problem; and
- any relevant serial or model information.
We will review the matter and provide appropriate return, replacement, repair or refund instructions.
7. Non-Defective Returns
Eligible non-defective products may also be returned within the 21-day return window.
The customer should request the return within 21 days after delivery and follow the return instructions provided by AI Robot Supplier.
8. Exchanges
AI Robot Supplier accepts eligible exchanges.
If you would like to exchange an eligible product, contact sales@airobotsupplier.com within the applicable 21-day return window.
Exchange availability may depend on the replacement product being available.
If the requested replacement is unavailable, we may offer another suitable solution or a refund.
9. Refunds
Once an eligible return has been received and approved, the refund will be processed within 2 business days.
Refunds are normally issued to the original payment method unless another method is expressly agreed.
After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
10. Return Inspection
Returned goods may be inspected to confirm:
- product identity;
- condition;
- serial number where applicable;
- included accessories;
- documentation; and
- whether the return meets the conditions of this policy.
We will not refuse mandatory statutory rights that apply under Austrian or European Union consumer law.
11. Exceptions
Certain products may have legally permitted return restrictions, including goods that are:
- made to the customer’s specifications;
- clearly personalized;
- sealed products that cannot legally or safely be returned after opening for health or hygiene reasons, where applicable;
- digital products or software supplied under conditions where statutory withdrawal rights have been validly waived;
- otherwise excluded from withdrawal under applicable law.
Where a product has a specific return restriction, this should be disclosed before purchase.
Defective or non-conforming products remain subject to applicable statutory rights.
12. Order Cancellations
If you wish to cancel an order before shipment, contact us as soon as possible at:
If the order has not yet entered a stage where cancellation is no longer reasonably possible, we will attempt to cancel it.
Special-order or customized products may have different cancellation conditions where legally permitted and disclosed before purchase.
13. How to Request a Return
To request a return, contact:
AI Robot Supplier
Operated by ARTI – Autonomous Robot Technology GmbH
Email: sales@airobotsupplier.com
Phone: +43 660 3181105
Please include your order number and the product you wish to return.
We will provide the appropriate return instructions.
14. Consumer Rights
Nothing in this Return & Refund Policy limits any mandatory statutory consumer rights.
Where Austrian or European Union consumer law grants additional rights regarding withdrawal, defective goods or non-conforming products, those rights continue to apply.
15. Contact
ARTI – Autonomous Robot Technology GmbH
Bundesstraße 83
8077 Gössendorf
Austria
Firmenbuch: FN 509050d
UID/VAT: ATU74198003
Email: sales@airobotsupplier.com
Phone: +43 660 3181105
AI Robot Supplier is the online sales and procurement platform operated by ARTI – Autonomous Robot Technology GmbH.