Shipping Policy

Last updated: August 20, 2026

This Shipping Policy explains the shipping and delivery practices for eligible purchases made through AI Robot Supplier, the online sales and procurement platform operated by ARTI – Autonomous Robot Technology GmbH.

Legal company: ARTI – Autonomous Robot Technology GmbH
Registered office: Bundesstraße 83, 8077 Gössendorf, Austria
Firmenbuch: FN 509050d
UID/VAT: ATU74198003

Email: sales@airobotsupplier.com
Phone: +43 660 3181105

1. Shipping Availability

AI Robot Supplier provides shipping to approved domestic and international destinations.

Shipping availability may depend on:

the specific product;
product dimensions and weight;
destination country;
carrier availability;
export or import requirements;
local regulations;
hazardous or restricted-product requirements;
installation or handling requirements; and
other destination-specific conditions.

Where shipping requires additional confirmation, the applicable shipping arrangements will be confirmed before the order is finalized.

2. United States Shipping

For eligible products offered to customers in the United States under our standard shipping policy:

Standard shipping is free.
Estimated delivery time is 3–12 business days.
Delivery estimates include applicable order handling and carrier transit time.

Delivery estimates may be affected by:

weekends;
public holidays;
carrier delays;
customs procedures where applicable;
unusually large or heavy equipment;
installation requirements;
remote delivery locations; or
other circumstances outside our reasonable control.

Customers will not be charged an additional standard shipping fee for products covered by the free United States shipping policy unless a different shipping arrangement is clearly disclosed and agreed before purchase.

3. International Shipping

AI Robot Supplier supports international shipping to approved destinations where legally and commercially possible.

International shipping availability, cost and delivery time may vary according to:

destination country;
product type;
product dimensions and weight;
freight or courier requirements;
supplier or fulfilment location;
import and export regulations;
customs requirements;
destination-specific certification requirements; and
special handling requirements.

Where an international shipment requires a quotation or additional shipping calculation, the applicable shipping terms will be confirmed before the order is finalized.

4. Shipping Costs

Shipping costs are displayed during checkout or confirmed in the applicable quotation or order confirmation.

Where a product qualifies for free shipping, this will be clearly stated.

For products requiring:

freight shipping;
oversized delivery;
specialist handling;
installation;
customs preparation; or
destination-specific logistics,

additional shipping charges may apply where clearly disclosed before purchase.

Customers will not be charged undisclosed shipping fees after an order has been accepted.

5. Order Processing

Orders are processed after:

payment has been confirmed;
required order information has been received;
product availability has been confirmed where necessary; and
any required compliance, shipping or destination checks have been completed.

Certain specialized, industrial, medical, robotic or made-to-order products may require additional verification before dispatch.

The applicable processing or estimated delivery timeframe shown on the product page, checkout, quotation or order confirmation should be used for the specific transaction.

6. Delivery Estimates

Delivery estimates are provided in good faith based on the information available at the time of purchase.

Estimated delivery periods are not guaranteed unless expressly agreed in writing.

Delivery may occasionally be affected by circumstances such as:

carrier delays;
customs inspections;
severe weather;
public holidays;
destination restrictions;
supplier delays;
freight scheduling;
regulatory requirements; or
events outside our reasonable control.

If we become aware of a significant delay affecting an order, we will make reasonable efforts to inform the customer.

7. Tracking and Shipping Documentation

Where tracking is available, tracking information or relevant shipping documentation will be provided after the order has been handed to the carrier.

Depending on the type of shipment, documentation may include:

tracking number;
freight reference;
airway bill;
bill of lading;
commercial invoice;
packing list; or
other relevant shipping documentation.

Some freight or specialist shipments may use different tracking procedures than standard parcel deliveries.

8. Shipping Address

Customers are responsible for providing an accurate and complete delivery address.

Please verify your:

recipient name;
company name where applicable;
street address;
postal code;
city;
country;
telephone number; and
email address

before completing an order.

If an incorrect or incomplete delivery address causes a shipment to be delayed, returned or redirected, additional shipping charges may apply where permitted by law.

9. Customs, Duties, VAT and Import Charges

For international shipments, customs duties, import taxes, VAT, brokerage fees or other destination-country charges may apply.

Unless expressly stated otherwise in the applicable product page, checkout, quotation or order confirmation, these destination-country charges are the responsibility of the customer.

Customers are responsible for ensuring that products may legally be imported into and used within the destination country.

Where reasonably available, AI Robot Supplier may provide commercial shipping documentation required for customs clearance.

10. Import and Regulatory Requirements

Certain products may be subject to:

import licences;
product registration;
technical certification;
medical-device requirements;
communications or radio approvals;
battery-transport regulations;
export controls; or
other regulatory requirements.

The customer is responsible for complying with destination-country requirements unless expressly agreed otherwise in writing.

Where a product cannot legally or reasonably be shipped to a destination, we may decline or cancel the applicable order and refund amounts already paid where appropriate.

11. Large, Heavy and Specialist Equipment

Some products, including industrial robots, medical equipment, laboratory systems and other large or high-value equipment, may require specialist freight.

Such shipments may involve:

palletized freight;
air cargo;
sea freight;
specialized delivery vehicles;
lift-gate service;
customs brokers;
site-access requirements;
unloading equipment; or
installation coordination.

Where specialist shipping applies, the requirements and applicable charges will be confirmed before the order is finalized.

12. Damaged Shipments

Customers should inspect shipments as soon as reasonably possible after delivery.

If a shipment arrives visibly damaged:

photograph the external packaging;
photograph the damaged product where applicable;
retain the packaging and shipping documentation;
record any visible carrier damage where possible; and
contact AI Robot Supplier promptly.

Please contact:

sales@airobotsupplier.com

and include:

your order number;
product name;
photographs of the packaging;
photographs of the product; and
a description of the damage.

We will review the matter and provide appropriate instructions.

13. Incorrect Shipments

If you receive a product different from the product ordered, contact us promptly at:

sales@airobotsupplier.com

Please provide:

your order number;
the product received;
the product ordered; and
photographs where appropriate.

We will review the issue and provide the applicable resolution instructions.

14. Delivery Problems

If tracking indicates that a shipment has been delivered but you cannot locate it, please first:

check the delivery address;
check with other persons at the delivery location;
check with reception, security or mailroom personnel where applicable; and
review any carrier delivery information.

If the shipment still cannot be located, contact us so that the matter can be reviewed with the carrier.

15. Returns & Refunds

This page covers shipping and delivery only.

For information concerning:

return eligibility;
the 21-day return window;
defective and non-defective returns;
exchanges;
return shipping;
return labels;
restocking fees;
refund processing; and
return exceptions,

please review our dedicated Return & Refund Policy.

The Return & Refund Policy applicable to an eligible transaction should be read together with this Shipping Policy and our Terms & Conditions.

16. Contact Us

For shipping, delivery, tracking or logistics enquiries, please contact:

AI Robot Supplier
Operated by ARTI – Autonomous Robot Technology GmbH

Registered office:
Bundesstraße 83
8077 Gössendorf
Austria